Returns & Exchanges

I want you to feel confident choosing your piece. Return eligibility depends on how it was made. The following terms apply to jewelry purchases.

Ready-to-ship jewelry

Ready-to-ship, unaltered jewelry may be returned for a refund. Please request your return within 14 days of delivery.

Made-to-order jewelry

Standard made-to-order designs may be returned for an exchange or store credit. Please request your return within 14 days of delivery.

Custom & personalized pieces

Custom commissions, engraved or personalized pieces, and jewelry individually altered for you are final sale and are not eligible for change-of-mind returns, exchanges, or store credit.

Return condition

To qualify, jewelry must be unworn, unaltered, and in the same condition in which it arrived, with its original packaging.

Arranging a return

Email sublimityjewelry@gmail.com within 14 days of delivery, including your order number and the piece you would like to return or exchange.

Please wait for authorization and shipping instructions before sending anything back. Approved returns must be shipped within 7 days of authorization.

For change-of-mind returns, you are responsible for return shipping costs. Please use the tracked, insured shipping method and coverage confirmed in your return instructions, and retain your shipping receipt and tracking number.

Refunds, store credit & exchanges

Once your return arrives, I will inspect the piece and contact you to confirm eligibility and the next steps. Approved refunds are issued to the original payment method. Your payment provider may require additional processing time.

Eligible made-to-order returns receive an exchange or store credit rather than a refund. Exchange availability and any price difference will be discussed before proceeding.

Original shipping charges are non-refundable for change-of-mind returns. Any shipping charge for an exchange will be confirmed with you in advance.

Sizing & adjustments

If your piece needs a size or chain-length adjustment, please contact me before arranging alterations. I will help you understand what is possible and confirm any associated costs before work begins.

Damaged, incorrect or defective items

If your order arrives damaged, incorrect, or with a suspected defect, please contact sublimityjewelry@gmail.com promptly with your order number, a description of the issue, and photographs where possible. For shipping damage, please retain the packaging so I can help investigate and arrange an appropriate resolution.

These issues are handled separately from change-of-mind returns. Nothing in this policy limits your rights under applicable consumer protection laws.